Cancellation Policy

Geo Herb allows customers to request cancellation of an order subject to the order status and processing stage.

Before Order Processing

If an order has not yet been processed or packed, you may contact Geo Herb support with your order number and registered mobile number to request cancellation.

Orders Already Processed

Once an order has been packed, shipped or delivered to the carrier, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable Return & Refund Policy.

Online Payments

If an eligible cancelled order was paid online, the applicable refund will be processed to the original payment method or through another agreed method. Processing time can depend on the payment gateway and banking system.

Cash on Delivery

For COD orders, cancellation before processing does not normally require a payment refund because payment has not yet been collected.

How to Cancel

Contact Geo Herb through the Contact Us page as soon as possible and provide your order number and registered mobile number. Geo Herb will confirm whether the order can be cancelled based on its current status.

Important

Cancellation is separate from the combined Return & Refund Policy. For products already received, please refer to the Return & Refund Policy.